Contact Center Integration Services
Contact-center integration without another sprawling software project.
Managed Agent Availability Bridge
Connect Ringba to real-time RingCX or Five9 queue availability so routing decisions can account for whether an agent is ready before a paid transfer is sent.
See how the Agent Availability Bridge works
Contact-center integration
API integration, workflow design, migration support, screen-pop automation, call-event capture, and troubleshooting for RingCX, Five9, and surrounding systems.
CRM and workflow automation
Connect contact-center activity with platforms such as GoHighLevel and Salesforce to reduce manual work and keep customer records synchronized.
Data pipelines and reporting
Capture, normalize, and analyze call and operational data using Google Cloud and BigQuery, including near-real-time event ingestion and custom reporting datasets.
Technical project leadership
Requirements development, vendor coordination, implementation planning, UAT, issue management, and production cutover support for complex contact-center initiatives.
Start with the highest-cost routing problem
If unavailable agents may be contributing to paid-call waste, begin with a focused review.